Empowering contact center agents with a solution that enhances productivity and eases their workload is of great benefit in the contact center.
The ultimate tool offering this is the Unified Agent Desktop. This contact center solution makes the desktop more intelligent by bringing together all systems and applications -- empowering agents, improving the customer experience, and helping the contact center to gain dramatic efficiency. To better understand the many benefits of the Unified Agent Desktop, I took some time to speak with Randy Saunders, marketing manager for Yenbou Customer Experience Management systems.